Refund & Cancellation Policy

💰 Refund & Cancellation Policy

Effective Date: October 2025

At Afortic, we strive to keep our customers satisfied with transparent, fair, and simple membership terms. This policy outlines how refunds, cancellations, and claim-related payments are handled.

1. Membership Cancellations

You can cancel your Afortic membership at any time — no contracts, no hidden fees.

To cancel, simply email us at support@afortic.com with your registered email address.
Once canceled:

  • Your protection plan will remain active until the end of your current billing cycle.
  • No further charges will apply after that date.

2. Refund Eligibility

You may be eligible for a full refund if:

  • You request cancellation within 7 days of purchase, and
  • You haven’t filed any claims or used the service.

After 7 days, partial refunds may be issued on a case-by-case basis if no claim activity occurred.

3. Non-Refundable Situations

Refunds will not be issued if:

  • A repair claim has already been submitted or approved.
  • The device was serviced or replaced under the plan.
  • Fraud or misuse of the protection plan is detected.

4. Claim Deductibles

Deductible payments made during a claim (e.g., $20 or $25 per repair) are non-refundable, as they cover repair parts and labor costs.

5. Failed Delivery or Returned Packages

If a shipment is undeliverable or returned due to an incorrect address provided by the customer, shipping costs will not be refunded.

6. How to Request a Refund

To request a refund:

  • Email billing@afortic.com with your order or membership details.
  • Include your registered phone number and plan type.
  • Our billing team will review and respond within 3–5 business days.

Approved refunds will be processed to your original payment method within 7–10 business days.

7. Questions or Support

If you have questions about cancellations, billing, or refund eligibility, please contact us:
📧 billing@afortic.com
🌐 www.afortic.com