❓ Frequently Asked Questions

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🛡️ What Is Afortic?

Afortic is a membership-based phone protection service created by real repair technicians.
We make it easy to protect your phone against accidental damage like cracked screens, battery issues, and power failures — without the stress of traditional insurance.

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⚙️ How Does It Work?

• Pick your plan (Basic, Pro, or VIP).
• Register your phone after checkout.
• File a claim when something happens.
• Ship it to us (VIP members get free two-way shipping).
• We repair & return your phone within 48 hours.

Simple, fast, and transparent — no hidden fees or fine print.

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💸 What’s Covered?

• Cracked or broken screens
• Battery and charging port issues
• Power or button failures
• Minor water damage

🧾 We don’t cover lost or stolen devices (coming soon!)

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🔧 Who Repairs My Phone?

All repairs are handled by Afortic-certified technicians — not random third parties.
We use genuine parts, test every repair, and guarantee quality before shipping your phone back.

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⏱️ How Long Does a Repair Take?

Once your phone arrives, most repairs are completed within 48 hours.
VIP members get priority turnaround and tracking.

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💰 What Are the Deductibles?

We keep it simple:

• Basic Plan: $25 per repair
• Pro Plan: $20 per repair
• VIP Plan: $0 deductible

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🚚 Do I Pay for Shipping?

• VIP Members: Free shipping both ways.
• Basic & Pro Members: Free label to send the phone; return shipping at carrier rate.

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❌ Can I Cancel Anytime?

Yes! You can cancel anytime — no long-term contracts.
If no claim has been filed, you can request a full refund within 7 days.

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💬 Why Choose Afortic Over Other Providers?

We’re not a call center or an insurance company — we’re actual technicians.
That means:

✅ Fast. Fair. Transparent. That’s the Afortic difference.

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📩 Still Have Questions?

We’re here to help!
📧 Email: support@afortic.com
🌐 Visit: www.afortic.com