FAQ
β Frequently Asked Questions
π‘οΈ What Is Afortic?
Afortic is a membership-based phone protection service created by real repair technicians.
We make it easy to protect your phone against accidental damage like cracked screens, battery issues, and power failures β without the stress of traditional insurance.
βοΈ How Does It Work?
- Pick your plan (Basic, Pro, or VIP).
- Register your phone after checkout.
- File a claim when something happens.
- Ship it to us (VIP members get free two-way shipping).
- We repair & return your phone within 48 hours.
Simple, fast, and transparent β no hidden fees or fine print.
πΈ Whatβs Covered?
- Cracked or broken screens
- Battery and charging port issues
- Power or button failures
- Minor water damage
π§Ύ We donβt cover lost or stolen devices (coming soon!)
π§ Who Repairs My Phone?
All repairs are handled by Afortic-certified technicians β not random third parties.
We use genuine parts, test every repair, and guarantee quality before shipping your phone back.
β±οΈ How Long Does a Repair Take?
Once your phone arrives, most repairs are completed within 48 hours.
VIP members get priority turnaround and tracking.
π° What Are the Deductibles?
We keep it simple:
- Basic Plan: $25 per repair
- Pro Plan: $20 per repair
- VIP Plan: $0 deductible
π Do I Pay for Shipping?
- VIP Members: Free shipping both ways.
- Basic & Pro Members: Free label to send the phone; return shipping at carrier rate.
β Can I Cancel Anytime?
Yes! You can cancel anytime β no long-term contracts.
If no claim has been filed, you can request a full refund within 7 days.
π¬ Why Choose Afortic Over Other Providers?
Weβre not a call center or an insurance company β weβre actual technicians.
That means:
| Afortic | Others |
|---|---|
| 48-hour repairs | 7β14 days wait |
| In-house certified techs | Outsourced vendors |
| Real parts | Generic components |
| Flat monthly plan | Confusing insurance rates |
| Honest terms | Hidden fees & red tape |
β Fast. Fair. Transparent. Thatβs the Afortic difference.
π© Still Have Questions?
Weβre here to help!
π§ Email: support@afortic.com
π Visit: www.afortic.com